As a group we interviewed a blind man waiting for a bus, and asked him his opinion about some of the main points of interaction with the bus stop. He actually thought sliding your finger down the bus stop to find where the bus is in relation to the bus stop was arbitrary, and believed that an audio message might be more appropriate. He also told us typically what happens to him when he is waiting at a large bus stop with multiple busses passing through. Usually each driver will stop and ask what bus he needs to take. Because of this, he said, an audio message should communicate what bus is entering at any time.
He also raised an issue we hadn’t considered earlier which is how blind people know what stop they need to get off at when they are already on the bus. This could be solved with another audio message when the passenger in on the bus. The system would already know what stop he needs to get off at. These audio messages will only sound when the ‘priority seating’ button is pressed.
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